FAQ

POTTZ SURFBOARDS BY MATTAshapes

 

FAQ

 

WHAT COUNTRIES DO YOU GUYS SHIP TO?
EUROPE
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
USA
BRAZIL
If your country is not listed here please contact our customer service team at hello@pottz.surf and we will see what we can arrange.

 

HOW MUCH WILL SHIPPING COST?
Prices start at 25€ for packaging and shipping.
Shipping 2 boards is almost the same price as it is to ship 1 board.
We have boxes that can hold up to 4 surfboards. Please contact our customer service team at hello@pottz.surf for more details.

 

HOW LONG WILL I HAVE TO WAIT FOR MY NEW BOARD?
Currently our turnaround is about 3 weeks + for a standard PU board depending on the workload at the factory. EPS (Epoxy boards) tend to take a bit longer, around 4 weeks +.
After you place the order you will receive the estimate delivery date.

 

WHAT INFORMATIONS DO YOU NEED TO SHAPE MY SURFBOARD?
Your age, weight, height and level of surfing are all important. Where you intend to use the board, and for what type of waves is also a factor. If you have a bit of history of the boards you have surfed with and liked or disliked the length, width, thickness, or liters  will come in handy.

 

CAN I VISIT YOUR SHOWROOM AND TALK WITH THE SHAPER ABOUT MY ORDER?
Yes it is possible but it must be prearranged with the office to make sure the shaper is available. Normally most questions can be taken care of by mail or telephone.

 

HOW DO I ORDER A CUSTOM SURFBOARD?
You can go directly to our Custom Order Form, or you can browse the surfboards we have listed on the website. Once you find the board you want, just fill out the form. We will contact you once the form is submitted.

 

CANCELLATIONS
You may cancel your custom order, but your deposit is non-refundable once production has started.

 

OTHER QUESTIONS
Please email our customer service team at hello@pottz.surf

 

 

 


 

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